Privacy policy

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you:

● Place an order
● Create an account
● Sign up for newsletters or updates
● Contact us via email, WhatsApp, or form
● Participate in promotions or surveys
This may include:

● Name
● Phone number
● Email address
● Shipping / billing address
● Payment information (handled by third-party gateways)
● Order preferences and communication details

Sensitive Information

We do not collect or process sensitive personal information (e.g., racial/ethnic origin, religious
beliefs, health data, etc.).

Payment Data

We do not store full payment card details. All payments are processed securely by third-party
providers (e.g., EasyPaisa, JazzCash, bank gateways). Please refer to their privacy policies for
details.

Information Automatically Collected

When you visit our Website, we automatically collect:
● IP address
● Browser type and version
● Device information (mobile/desktop)
● Operating system
● Pages visited, time spent, referring URLs
● Location data (approximate, via IP)
This helps us improve the Website, prevent fraud, and analyze usage.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information for the following purposes:
● To process and fulfill your orders (including shipping and delivery)
● To provide customer support and respond to inquiries
● To send order confirmations, shipping updates, and administrative messages
● To send marketing communications (only if you opt-in)
● To improve our Website and Services
● To prevent fraud and ensure security
● To comply with legal obligations in Pakistan
We process data only when we have a valid legal reason (e.g., contract performance, legitimate
interest, consent).

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your information in these cases:
● With payment processors (EasyPaisa, JazzCash, etc.) to complete transactions
● With shipping/logistics partners to deliver orders
● With marketing platforms (e.g., Meta/Facebook) if you engage with our ads (for
retargeting)
● In case of business transfer (merger, acquisition, etc.)
● To comply with legal requests from Pakistani authorities
We do not sell your personal data to third parties.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We use cookies, pixels, and similar technologies to:
● Remember your preferences
● Analyze site traffic
● Show relevant ads (via Meta Pixel, Google Analytics)
● Improve user experience
You can manage cookies through your browser settings. Disabling them may limit some
features.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information only as long as necessary to fulfill the purposes outlined in
this Policy or as required by law (e.g., tax records).
Typical retention:
● Order data: 2–5 years (for returns, disputes, accounting)
● Marketing data: Until you unsubscribe
● Inactive accounts: Deleted after 2 years of inactivity
After that, we delete or anonymize the data.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable organizational and technical safeguards to protect your data, including
encryption, access controls, and secure servers.
However, no method of transmission over the internet or electronic storage is 100% secure. We
cannot guarantee absolute security.

7. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on applicable law (including Pakistani consumer protection laws), you may have the
right to:
● Access your personal data
● Correct inaccurate data
● Delete your data (subject to legal retention requirements)
● Withdraw consent (where processing is consent-based)
● Object to or restrict processing
To exercise these rights, contact us at weshadow.pk@gmail.com. We will respond within a
reasonable time.

8. CONTROLS FOR DO-NOT-TRACK FEATURES
We do not currently respond to Do-Not-Track (DNT) browser signals as no uniform standard
exists. If a standard is adopted in the future, we will update this Policy.

9. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
This Policy is primarily for users in Pakistan. If you are in another country (e.g., Australia, EU),
additional rights may apply under local laws (e.g., Privacy Act 1988 in Australia, GDPR in EU).

Contact us for more information.
10. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this Privacy Policy from time to time. Changes will be posted on this page
with an updated "Last Updated" date. We encourage you to review it periodically.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

For questions or concerns:
Email: weshadow.pk@gmail.com
WhatsApp: +923157588865

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM

 YOU?
Email us at weshadow.pk@gmail.com with your request. Include your full name, email, and
phone number used on the site. We will verify your identity and respond accordingly.